Privacy Policy

1. Introduction

AppealsPro AI Solutions ("AppealsPro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at appealsclinic.pro (the "Site").

Critical Notice: AppealsPro is a clinical documentation assistance tool. We are not a law firm, do not provide legal advice, and do not practice law. We do not replace the judgment of licensed healthcare providers.

2. We Never Handle PHI

Protected Health Information (PHI) as defined by HIPAA includes names, Social Security numbers, dates of birth, medical record numbers, and other individually identifiable health information.

AppealsPro does not collect, store, process, or transmit PHI.

Our workflow requires that all patient-identifying information be redacted (masked) before any documents are submitted to us. We only receive and process de-identified clinical documentation. This means:

• We never see patient names, SSNs, DOBs, or addresses
• We never store medical records containing PHI
• No Business Associate Agreement (BAA) is required for our services
• You maintain full control and custody of all patient records at all times

3. Information We Collect

We collect only the information you voluntarily provide through our contact form:

• Name — for correspondence purposes
• Practice Type — to better understand your needs
• Email Address — to respond to your inquiry
• Message — details about your appeal situation (PHI not permitted)

We also collect standard web analytics data: pages visited, browser type, referral source, and timestamps. This data is anonymized and used solely to improve our Site.

4. How We Use Your Information

• To respond to your inquiries and provide our services
• To improve our Site and service offerings
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Data Storage and Security

Contact form submissions are stored securely on our server in encrypted form. We implement industry-standard security measures including:

• SSL/TLS encryption (HTTPS) for all data in transit
• Firewall protection and regular security updates
• Access limited to authorized personnel only
• No PHI stored on our systems (by design)

6. Data Retention

We retain contact form submissions for a period of 12 months following the last communication, after which they are permanently deleted. You may request deletion of your data at any time by emailing us.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of any future communications
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at admin@appealsclinic.pro.

8. COPPA Compliance

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

9. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights

To exercise your CCPA rights, contact us at admin@appealsclinic.pro.

10. Third-Party Services

Our Site uses the following third-party services:

• Tailwind CSS — CSS framework (loaded via CDN)
• Google Fonts (Inter) — web font rendering

These services may collect certain anonymized data (IP address, browser type) in accordance with their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: admin@appealsclinic.pro
• Website: https://appealsclinic.pro
• Location: California, USA (Server: Los Angeles, CA)